"Having worked in the retail trade and in the past been owners of a small business we are only too aware that customers can be quick to complain but slow to praise. It is in the latter mode that I write to say how very pleased we are with our new kitchen, from the moment we walked through your showroom door we were treated with the great respect and cordiality, our wishes were listened to and no one tried to sell us a kitchen that we did not want nor could afford. The high standard of customer service continued through design, manufacture, delivery and installation with us being consulted at all stages of the process. Clearly this was a team effort and therefore for that very reason I have not singled out any one member of your staff but would be grateful if you would pass on our thanks to them all."
Mr & Mrs Hodgson